Got an Amazon or customs notice? Send it.
Within one business day you get back what the notice asks for and who normally provides each document: your supplier, a lab CPSC accepts, or you. That read is free. Email the notice as you received it, along with anything you already have. No call required. Prefer to talk it through? A phone call or a Google Meet works too — whatever's comfortable.
Want the paperwork prepared with you — the certificate in your name and its CPSC Product Registry file, a detention evidence package, a supplier screening? One flat price, $299, for a job of about an hour or two, and most are. If yours turns out bigger, you get the scope and the price before anything starts. Whatever you share stays yours; nothing is classified for entry or filed on your behalf, and nothing is stored.
Rather do it yourself? Watch the free plan for one product, start to finish, in 72 seconds.
Real captures of the live app (the certificate draft is the app's own draft template filled with the example's details); the company, product and documents are a fictional example. Watch on YouTube →
What you can send over
- 01$299
The certificate and its CPSC Product Registry dataYour certificate is drafted on 16 CFR 1110.11 for you to review and issue, and the same data is formatted into CPSC's Product Registry upload template, with a README that names every value changed to fit CPSC's format. You get the draft, the upload file and the companion notes back.
The file is formatted for upload to the CPSC Product Registry, an account held in your own name. Nothing is submitted for you, and this never decides what goes on a customs entry.
- 02$299
Detention evidence packageYour response documents are organized into the package a customs attorney can act on — an editable cover, a README that explains what each part is, and your evidence sorted to the categories CBP's notice cites. You get the assembled set, ready to hand to counsel.
Your own documents are organized and formatted. This never argues your case or decides what to say to CBP — a licensed customs attorney leads the response, and nothing is filed for you.
Not sure which fits, or want to check whether it's worth it first? The free certificate check and the free customs-hold check answer the first question at no cost. And it isn't limited to these two — send over whatever you're stuck on, including a supplier screening or a rule that's specific to your product. When it goes beyond what the tools cover, it's handled case by case, researched and cited from the primary sources.
How it works
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Send it over. Email support@tiana-co.com with what you need and a few details — plus any documents you already have (your certificate data, or the documents CBP's notice references). A confirmation, a rough estimate, and a short list of anything else to gather comes back the same day.
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It gets worked — with you. About an hour or two for most jobs. Your own data is organized and formatted, and the artifact is built from it, with questions answered as they come up — async over email, or on a screen-shared call if you'd rather. A bigger job is scoped and priced before it starts.
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You get the files. The upload file and companion notes, or the assembled evidence package, are yours. Tiana & Co. keeps nothing, and the artifact is ready for its next stop — your own CPSC Registry account, or your customs attorney.
What this does not do
- —It does not conduct customs business. It never classifies the goods beyond an informational 6-digit HS code, computes a customs value, decides trade-agreement eligibility, or files an entry — those belong to a licensed customs broker.
- —It does not argue a detention. The evidence package is organized for a customs attorney to act on; it never decides what to say to CBP or leads the response.
- —It does not submit or file anything. The Registry file is formatted for upload to the certifier's own CPSC Product Registry account; nothing leaves on anyone's behalf.
- —It does not store your documents. Whatever you share is worked with you and stays with you; the finished files are yours to take.
- —It is not legal or customs advice. Tiana & Co. is a research and preparation tool, not a customs broker and not a law firm.
How it is built
The work uses the same tools the site runs on their own. Every routing decision is deterministic code, never a language model's opinion; the government lists are matched locally against dated snapshots; and every value the format changes is named in the README, so the file you get back is one you can explain line by line.
The public guides below cover the same ground in the open — what CPSC's eFiling asks for, what a detention notice means, the certificate behind it — with the primary sources cited.
Got a notice? Send it over and get a free read within one business day.